Skyline Tours is a mid-sized travel agency that specializes in guided city tours across historic locations. The guest reported challenges in independently navigating the tour due to the lack of appropriate assistive technologies. Specific issues included limited access to real-time information, difficulty following uneven walking paths, and insufficient support from audio descriptions that did not meet accessibility standards.
This feedback raised concerns for the tour operator, who is now seeking effective and affordable ways to improve inclusivity and customer satisfaction by adopting assistive technologies.